Morti ([info]morti) wrote,
@ 2009-01-22 01:13:00
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A letter to O2
Dear O2.

Here's what I want:
  • A Sony Ericsson Xperia X1.
  • When that is out of stock, I would like you to order one for me on your system such that it will be delivered as soon as it is in stock.
  • I don't want to call you once (often more than once) every single week as I have been for the last three months to check the stock of this phone.
  • Stop offering me other phones, we've been over this plenty of times.
  • More Internets, being able to view a 10 minute YouTube video in under an hour would be nice.
  • When I call and say my download speed sucks, listen to what I say without making me go through all your ridiculous test procedures that waste my time and yours. I know what I'm doing.

Failing the above:
  • I want out of my contract. I owe you nothing.

This is seriously ridiculous. I'm one slight away from T-Mobile, that's how annoyed I am right now. I've been with O2 for as long as it's existed (I used to be on BT Cellnet) and it takes some pretty bad treatment to get me to want to shift elsewhere but that's what I feel like I'm getting at the moment. Sure, most of the people who work there are very nice when I call customer services (every week, remember) but an actual usable service in terms of either mobile phone or Internet would be much appreciated given that's what I'm paying you for.

Fuck you.

Bill Hayes.


P.S. Fuck you.

(3 comments) - (Post a new comment)


[info]dpriestley
2009-01-22 03:37 am UTC (link)
Story of my life, sir.

Customer services have been a pleasure whenever I've spoken to them. When it comes to owing money, however, O2 can get very snotty.

I'm still wondering how I managed to get tied into an 18-month contract that gave me less in the way of minutes and texts as my current rolling monthly contract (O2 Simplicity) that is half the price.

My empathies.

(Reply to this)


[info]lady_icedragon
2009-01-22 10:07 am UTC (link)
That sounds familiar. I was with O2 for ages (also since BTcellnet), and eventually moved a couple of years ago because other people had much better offers. I do miss the fact that they never charged for calls to customer services though - everyone else does.

T-Mobile's internet isn't bad. Despite the fact that canterbury apparently has no 3G at all (they say they're working on it), my new G1 is functional enough. Youtube still isn't exactly speedy, though.

(Reply to this)


[info]mikerosofty
2009-01-22 01:10 pm UTC (link)
Try sending an e-mail to matthew.key@o2.com He is their CEO. He won't answer it but it will get passed straight away to the highest customer service team. Sorted things out for me when I had problems.

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